Order management is central to a true omni-channel experience. Whether your call center rep is fixing web carts or your store associate is checking out a shopper for a Buy-Online-Pickup-In-Store (BOPIS) order, they all need to be connected. Common pricing, promotions, cart, and access to the central customer profile is key to an omni-channel experience and today, it is expected.
In this segment of Partner Connect I demonstrate how the Trilibis PSD2HTML API is used to create responsive HTML from three versions of the same PSD. The new Triblibis API can take a Web, Mobile, and Tablet version of the design along with a configuration file to identify HTML elements at a very granular level. Watch this video to see the new API in action.
The team over at Exchange Solutions have really out done themselves this time. Their Smarter Loyalty plugins for WebSphere Commerce are clean and easy to use. They have created seven easy to use widgets that can be placed on page templates for use throughout your store. These widgets deliver a personalized experience to your shoppers and your loyalty program.
Check out the video to learn more about Smarter Loyalty (or click here to see the full-page).//videos.sproutvideo.com/embed/e89bdbb61f19e3cd60/3f67e1dd0e6df443?type=sd
We had an amazing time at Amplify this year. The IBM Commerce Showcase was pretty busy despite the poor location of the solution center room. We captured some great analytics for the demo use; where customers could use the IBM Commerce tooling live on the big screens. But enough about showcase, today I am writing about two very slick-looking solutions that can easily integrate with your WebSphere Commerce sites.
The first one is from Exchange Solutions, I watched a really nice demonstration of their loyalty package called Smarter Loyalty that plugs into WebSphere Commerce. This is honestly one of the most feature rich loyalty systems I have seen to date. With tight integration with the purchasing process on the site you can not only gain points for doing activity on the site but use the loyalty points as “cash” to pay for products. It also comes with a very nice individualized incentive program – which once I returned home I started searching around for more information. Check out this article on loyalty360.org which describes how it works.
The second one is from Powerfront, Asia-Pacific CEO, Michael Browitt, gave me a quick demonstration of their live support/chat feature. I saw a very slick virtual store front user interface which was a 3D layout of an online e-commerce store, showing different person icons browsing different categories on the site. Clicking on a person gives you all kinds of statistics and you can even start an online chat request with the customer.
There will be more to follow and possibly a demonstration on these two partners, stay tuned.
Earlier this year IBM announced a partnership with over 16 new partners who have created integrations with the IBM Commerce platform. That number is now up to an astounding 35 partners in less than a year later! You can check out the total partner list here. IBM has a very easy process to get started in this space and get your solution into the certified partner list. Click the picture below to get started:
CrossView is a premier provider of cross-channel commerce solutions and services that enable a smarter, more personalized shopping experience. You can see their sponsor listing on the Smarter Commerce Global Summit page here. One of CrossView’s customers is Moosejaw – a fast-growing Midwestern retailer specializing in extreme outdoor equipment and apparel. Moosejaw’s site, based on IBM’s WebSphere Commerce is often considered the poster child of social commerce. They have a brilliantly integrated rating system and you immediately get the sense of a “community” on their site. As you can see from the screen shots below, Advanced Auto Parts uses a mobile implementation also based on WebSphere Commerce.
Some key things you will see at the CrossView booth:
- Responsive Design
- Mobile Point of Sale
- No new tooling is required
- Additional data loads are not needed
- Analytics tagging can be reused with little effort and allows you to keep better track across multiple devices
- Future friendly to the next device type and size that will hit the market
Check out these screen shots of the Advanced Auto Parts mobile solution: