Understanding supply and demand has always been a tough thing to master. At the National Retail Conference this year IBM had a really easy to follow demonstration that showed how a supply chain analyst can master demand of your products and categories based on things like weather, news, etc. This applies to both brick and mortar and the eCommerce channel.
You might also think about how buy online and pickup in store could be affected by this demand. In the video below I could easily see myself searching online for rain gear at a local outdoor store and wanting to see store inventory and even buying online and then going to pick that item up – I have actually been in this position on a golf trip I went on a few years back but BOPIS was not really even a thing back then.
Take a look at the story presented in the video below:
Haven’t seen IBM Commerce Insights? Check out the video below to see how you can be a differentiator in your market with IBM Commerce Insights and be sure to stop by the IBM booth at NRF next week to get a personal demonstration of IBM Commerce Insights.
There are going to be a lot of posts over the next month on the many new features in this release. I am most excited for two particularly interesting features, the first one is the new customer service representative features (CSR):
WebSphere Commerce V8.0 provides new customer service enhancements with Customer Service for WebSphere Commerce that enable a customer service representative (CSR) to resolve common issues and capture orders. These new capabilities are built into the WebSphere Commerce V8.0 storefront and enable a CSR to perform key tasks on behalf of a guest, registered customers, and for both B2B and B2C business models. Customer Service for WebSphere Commerce is offered for both Professional and Enterprise editions. – link
And of course the next is the long anticipated IBM Commerce Insights which:
IBM intends to deliver Commerce Insights in 2015, as a separately orderable, software as a service (SaaS) offering that can be used with your on premises or on cloud deployment of IBM WebSphere Commerce V8.0. – link
Now that all sounds great but some other important things to know is WebSphere Commerce now supports WAS ND 8.5, DB2 10.5 and of course RAD 9.5 for development.
But the developer in me is really excited because WebSphere Commerce Management Center now leverages dynamic HTML (DHTML) and the open source framework Spring. Which means extending the WebSphere Commerce tooling will be much easier going forward. Woo Hoo!
This really is a great release and I can’t wait to share all of the great features, stay tuned!