Yes, supporting WebSphere Commerce sites as a marketer or merchandiser can not only be easy but it can be fun! If you are at THINK2019 come by our booth #616 and see an amazing demonstration or ask us what we think is the best path for your WebSphere Commerce implementation. If you can’t make it to our booth or set up a meeting with me and the team then take a look at this short video series and see how easy eCommerce and Content can be managed in a single studio – the CoreMedia Content Cloud.
Yep, continues to be one of my favorite integrations with our Commerce engine. This is a first class CMS that is best in class and the integrations with IBM Commerce are like none other. They have extremely tight integrations with IBM Commerce, giving merchandisers and marketers a seamless administration of their entire eCommerce site from learning to purchasing, this single CMS does it all.
Using CoreMedia, marketing teams can now publish promotional pages, inspirational guides, enhanced product detail pages and thematic microsites – all with no IT involvement. – link
If you are not familiar with these integrations, you might want to check out the video series I did with Coremedia to show how cool it can be to run an eCommerce site.
Are you having gross and net margin pressures in your industry? Having a hard time keeping pace with the competition? Take a look at this great interview Natalie Lamb, Vice President, Europe – Watson Customer Engagement, has with Paul Rodford, Finance Director at the Southern Cooperative, and learn how Paul and his team uses IBM’s Price Optimization offering to help them compete in a very competitive market.
“IBM Watson Commerce order management brings together capabilities, such as inventory visibility, distributed order management, order promising, delivery service scheduling, and reverse logistics. It collects orders from online, call centers, and stores, and it provides transparency through a single view of inventory and demand across channels and throughout the supply chain,” said Frost & Sullivan Lead Consultant, Integrated Commerce Martin Hoff ter Heide. – link
We have several offerings spanning Marketing and Commerce and many more coming this year. As a developer, you can now sign up to be notified when products and API’s become available on the IBM marketplace. Bookmark it and sign up today for notifications.
This is good news for IBM and while Gartner mentions Watson Commerce Insightsfor predictive merchandising and predictive search, I am not sure why it doesn’t include products like Dynamic Pricing – which is clearly stated as a primary initiative for most B2B sites by 2018. Analytic’s and augmented intelligence is a big area IBM is investing in and it ties closely with managing customers for both B2C and B2B sites. As stated in this report, by 2020, smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%. I don’t think products like IBM Predictive Customer Intelligence or Watson Customer Experience Analytics are well represented in this report and by next year there will be even more augmented intelligence features in the IBM suite. At some point, the Digital Commerce quadrant has to recognize these add-ons as a base part of doing business in this report and this year they should have clearly been listed as strengths in the industry.
Another area I think the report falls short on is order optimization. With more and more companies moving to buy on-line pick up in store or more specifically buy on-line ship from store, you are going to see more demand for order fulfillment optimization, something Watson Order Optimizer covers very well.
Some key messages from the report IBM is focusing on:
IBM is a Leader, based on its product functionality, ability to support B2C and B2B business models, and its supporting ecosystem of applications that connect to its commerce platform across the globe.
IBM maintains an extensive set of partners in the digital commerce ecosystem, which was highly thought of by its reference customers — all scored it “very high” or “outstanding.”
By 2018, 40% of B2B digital commerce sites will use price optimization algorithms and configure, price and quote tools to dynamically calculate and deliver product pricing.
By 2020, 25% of leading online sellers will have enabled first-generation “commerce that comes to you” capabilities.
By 2020, smart personalization engines used to recognize customer intent will enable digital businesses to increase their profits by up to 15%.
Instart Logic has an amazing solution that will increase your conversion rates and speed up your site greatly. Check out this video where I introduce the solution and then see a quick demonstration of the Instart Logic solution implemented on the WebSphere Commerce starter store.