B2B is being transformed by cloud and digital and the Watson Customer Engagement platform is leading the way. Take a look at this end to end B2B story that brings together eCommerce, Marketing, and Supply Chain.
Bobs Blog
Working smarter is always better than working harder.
Unable to play video. Tried on youtube as well but same error.
I don’t have any problems viewing the video. What location are you in?
Hi Bob,
Wonderful video. A few questions –
1. Is IBM BTI (cognitive?) a new product in the customer engagement portfolio and at what point is it integrated with other WCE applications.
2. In the video, is Salesforce integrated with SOM/CPQ or with WCS? The configuration error shatterproof/waterproof shown is produced by which application.
Thanks, Lalit
Yes BTI does have some cognitive elements. For the video, the integration with Salesforce could be through CPQ but in this case it was against base WebSphere Commerce because the model was trivial.