From Ed Brill’s site:
Don’t I know that. My favorite example is a large customer whose IT steering committee only approves projects over US$100,000. Since most of the company’s Notes projects are done for less than that, the IT steering committee has no sense of how strategic Notes is in their environment. It’s absent mindshare because it’s just there, quietly doing its job.
This is exactly how it was at my last job with the bank. When I got put onto the technical steering committee Lotus Notes was not even considered a viable platform for serious development. The steering committee was shocked when they heard how many applications and servers where in the environment. When I left there were 150 servers, 22K Notes users and hundreds of applications.